Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, brought home two major trophies from the 2017 Philippine Economic Zone Authority (PEZA) Awards – one for Outstanding Employer of the Year and another for Outstanding Community Project of the Year.
Members & Partners |
Manila, Philippines—April 6, 2017 – Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, brought home two major trophies from the 2017 Philippine Economic Zone Authority (PEZA) Awards – one for Outstanding Employer of the Year and another for Outstanding Community Project of the Year.
The awards were conferred to Teleperformance by Department of Trade and Industry (DTI) Secretary Ramon M. Lopez and PEZA Director-General Charito B. Plaza during the PEZA Investors’ Recognition Night held on April 4 at the World Trade Center in Pasay City. This marks the third trophy for Outstanding Community Project of the Year, and the first for Outstanding Employer of the Year.
Teleperformance Philippines was recognized for building thousands of career opportunities implementing strong employee development programs, providing a safe and convenient work environment, and for its sound business performance. The year 2016 marked a great milestone in the company’s growth in the country. Established in the Philippines in 1996 with 100 employees, Teleperformance expanded to 40,000 team members twenty years later.
Moreover, Teleperformance has actively implemented its advocacy programs through its corporate social responsibility arm, Citizen of the World, with primary focus on helping the sick, children, the elderly, and those affected by natural disasters.
Travis Coates, Teleperformance Philippines Managing Director, accepted the recognition on behalf of the company. “Being acknowledged as Outstanding Employer and Outstanding Community Project of the Year is a great honor for the men and women of Teleperformance Philippines. As a people-focused organization, we make the conscious decision to let our core values guide us in realizing programs that support our people’s professional development and inspire us to better serve the community.”
Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, added, “We are truly proud of our team at Teleperformance Philippines. This recognition reinforces our people's talent, resilience, and active contribution to the leadership position of Teleperformance and the positive impact the company makes to the industry and society. Our employee-volunteers have selflessly devoted their time, talent, and other resources so they can help uplift the lives of people in need.”
Vice President for Human Resources Rachel Cacabelos also noted, “Receiving these accolades from esteemed people managers and business leaders will continuously motivate us to deliver best-in-class services for Teleperformance employees. Our people are always inspired to share their time with the less fortunate, and this recognition will truly create a stronger affinity with their adopted communities.”
In 2016, Teleperformance has raised more than seven million pesos to support its chosen beneficiaries such as the Philippine Red Cross, Gawad Kalinga, Kythe Foundation, White Cross Orphanage, and Mary Mother of Mercy Home for the Elderly and the Abandoned. The various CSR programs garnered a total of 11,900 employee volunteer hours, with a total of 320 trees planted, 100 homes built, 38 classrooms renovated, and 2,800 lives saved from employee blood donations. Earlier in 2013 and 2014, Teleperformance was also presented the PEZA Outstanding Community Project Awards for the company’s unrelenting support for the nation.
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2016, it reported consolidated revenue of €3.649 billion ($4.05 billion, based on €1 = $1.11).
The Teleperformance Group operates 163,000 computerized workstations, with more than 217,000 employees across 340 contact centers in 74 countries and serving more than 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 39,000 people in the country and operates nearly 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2016, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.
This 2017, Teleperformance marks its 21st year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
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